Customer Policy and General Terms
Terms and Conditions for Using Haqi Legal Consultation Platform
Article 1: General Definitions
1. Platform
Refers to the electronic platform for legal consultations, hosted on the website www.haqi.ma
2. Expert
The legal professional registered on the platform and authorized to provide legal consultations
3. Client
Any natural or legal person who uses the platform to request a legal consultation
4. Consultation
Any written, audio, or visual communication through the platform aimed at obtaining a legal opinion or guidance
5. Electronic Agreement
The client's acceptance of these terms during registration or payment completion, which constitutes a binding electronic signature for both parties
Article 2: Personal Data Processing
The platform is committed to respecting Law No. 09-08 relating to the protection of personal data.
Data is collected for the purpose of scheduling appointments, billing, and sending notifications. It is not used for any commercial or advertising purpose without the client's explicit consent.
Data is stored on secure servers within or outside Morocco (according to CNDP authorization if available), and the client can at any time request access to or deletion of their data via the platform's official email.
Article 3: Service Terms
1. Consultations are booked only through the platform, after payment of the specified fee.
2. The duration of the legal session is predetermined according to the type of service chosen.
3. The expert is committed to maintaining professional confidentiality and full respect for the client's privacy.
4. The consultation does not constitute a legal representation contract before courts or administrations, but only an advisory opinion.
Article 4: Payment and Refund Policy
1. Payment is made electronically through approved payment gateways on the platform.
2. Fees paid are non-refundable after the consultation is provided or file processing starts.
3. The client can request to reschedule the appointment at least 24 hours before the session time.
4. If the service cannot be provided by the platform, the client is refunded the full amount paid.
Article 5: Limitation of Liability
The platform facilitates communication between the client and the expert, and does not bear responsibility for outcomes resulting from the consultation.
The legal opinion provided expresses the expert's view based on the information provided by the client.
The platform is not liable for any direct or indirect damages resulting from using the service.
Article 6: Client Obligations
1. Providing correct, accurate information and complete documents relevant to the consultation.
2. Adhering to the pre-scheduled session time.
3. Refraining from verbal abuse, threats, or posting inappropriate content.
4. The client is responsible for any technical malfunction resulting from misuse of the platform or poor connection.
Article 7: Technical Support and Communication
The client can contact the platform management via:
The support team handles technical requests or complaints within a maximum of 72 working hours.
Article 8: Changes and Updates
The platform reserves the right to modify these terms at any time.
Registered clients are notified via email or notification within the platform.
Modifications take effect immediately upon publication on the website.
Article 9: Dispute Resolution
1. Efforts are made to resolve it amicably in the first place.
2. If amicable settlement is not possible, the dispute is referred to the arbitration body in Casablanca, in accordance with applicable Moroccan laws.
Article 10: Final Provisions
This text constitutes the complete agreement between the parties.
Using the platform means the client agrees to all the above terms without reservation or condition.
These terms take effect from the date of their publication on the official website.